Shipping policy
🚚 Dog & Whistle Shipping Policy
At Dog & Whistle, we take great care to ensure your dog’s meals arrive fresh, safe, and ready to serve. Because our meals are prepared fresh and shipped frozen, proper shipping and delivery handling are essential.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
All Dog & Whistle meals are prepared in small batches and packed to maintain freshness.
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email with tracking information.
Shipping Methods & Delivery Times
We currently ship orders within the continental United States using reliable carriers that support temperature-controlled delivery.
Typical delivery timeframes:
-
Standard Shipping: 2–5 business days
-
Expedited Shipping: 1–3 business days (where available)
Delivery times may vary depending on your location, weather conditions, or carrier delays.
Fresh Food Packaging
Dog & Whistle meals are shipped frozen and packed with insulated liners and ice packs to maintain safe temperatures during transit.
When your order arrives:
-
Meals may still be frozen or partially thawed but cold to the touch
-
This is completely normal and safe
We recommend placing meals in your freezer immediately upon delivery.
Delivery Responsibility
Because our products are perishable, it is important that customers bring their package indoors promptly after delivery.
Dog & Whistle is not responsible for spoilage if packages are left outside for extended periods after confirmed delivery.
We strongly recommend shipping to an address where someone can receive the package the day it arrives.
Shipping Costs
Shipping rates are calculated at checkout based on:
-
Delivery location
-
Order size
-
Shipping speed
From time to time, Dog & Whistle may offer free shipping promotions or discounted shipping on qualifying orders.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and delivery updates.
You can track your shipment directly through the carrier using the link provided.
Shipping Delays
While we work with trusted carriers, delays may occasionally occur due to:
-
Severe weather
-
Carrier service disruptions
-
High holiday shipping volume
Dog & Whistle cannot guarantee carrier delivery times once the package has been transferred to the shipping provider.
If your order is delayed or arrives in poor condition, please contact us and we will work to resolve the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Dog & Whistle is not responsible for orders that are delayed, lost, or delivered to the wrong address due to incorrect shipping details provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to correct the issue before the order ships.
Damaged or Spoiled Shipments
If your order arrives damaged, spoiled, or incorrect, please contact us within 7 days of delivery.
Include:
-
Your order number
-
Photos of the package and product
-
A short description of the issue
Email: info@dogandwhistle.com
Our team will review your claim and arrange a replacement or refund if appropriate.
Questions About Shipping
If you have any questions about your order or delivery, we’re happy to help.
Dog & Whistle Corp.
Email: info@dogandwhistle.com
Phone: (702) 829-0271
Website: www.dogandwhistle.com
