Refund policy
🐾 Dog & Whistle Refund & Happiness Guarantee
At Dog & Whistle, we stand behind every meal we make. Our food is crafted with human-grade ingredients and prepared with care for your dog’s health and happiness.
If something isn’t right — or your dog simply doesn’t love their first box — we will make it right.
This policy explains how we handle refunds, replacements, and order issues so you always know what to expect.
The Dog & Whistle Happiness Guarantee
We believe in our food, and we want you to feel confident trying it.
If you are a first-time Dog & Whistle customer and your dog does not enjoy the food or you are not satisfied with your first order, contact us within 14 days of confirmed delivery and we will either:
• Issue a full refund, or
• Send a replacement order at no cost
No return of food products is required.
Happiness Guarantee — Quick Reference
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Available to first-time customers only
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Must contact us within 14 days of delivery
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No return of food required
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One claim per household
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Applies only to orders placed at www.dogandwhistle.com
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Refunds are issued to the original payment method within 5–7 business days
To request a Happiness Guarantee refund or replacement, please email:
Include:
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Your order number
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A short description of the issue
Our team typically responds within 1–2 business days.
Fresh & Perishable Food Policy
Dog & Whistle meals are fresh, perishable products made without artificial preservatives.
For health and safety reasons, we cannot accept physical returns of food items. This is consistent with industry standards for fresh and refrigerated pet food.
While we cannot accept returns of food, our Happiness Guarantee ensures you are still protected if something isn’t right.
Damaged, Spoiled, or Incorrect Orders
We carefully pack every order, but occasionally issues can occur during shipping.
If your order arrives:
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Damaged
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Spoiled
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Missing items
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Incorrect
please contact us immediately so we can fix it.
How to Report an Issue
Contact us within 7 days of confirmed delivery and include:
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Your order number
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Photos of the damaged or incorrect items
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A brief description of the issue
Email: info@dogandwhistle.com
Once verified, we will arrange a replacement or refund as quickly as possible.
Dog & Whistle reserves the right to request photo documentation for damage claims.
Exchanges
Because our products are fresh and perishable, we do not offer traditional exchanges.
If you would like to try a different recipe or meal plan, the easiest option is to place a new order after your refund or replacement is processed.
Subscription Cancellation
Dog & Whistle subscriptions are designed to be flexible. There are no long-term commitments or cancellation fees.
Cancel Anytime
You may cancel your subscription at any time.
How to Cancel
You can cancel in two ways:
Online
Log into your account at
www.dogandwhistle.com
and manage your subscription in your dashboard.
By Email
Send a cancellation request to:
Please include the email address associated with your account.
Our team will confirm cancellation within 1–2 business days.
Cancellation Deadline
To avoid being charged for your next order, cancellations must be submitted at least 2 business days before your next processing date.
Once an order has been processed and sent to fulfillment, it may not be possible to cancel the shipment.
Skipping or Modifying Orders
You can modify your upcoming deliveries anytime by logging into your account dashboard.
Options include:
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Skipping a delivery
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Changing recipes
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Adjusting portion sizes
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Updating your delivery address
Changes must be submitted at least 2 business days before your order processing date to apply to that shipment.
One-Time Orders
For one-time purchases, refund eligibility follows the same Happiness Guarantee terms for first-time customers.
Returning customers who place a one-time order may contact us and we will review requests case-by-case.
We are a small, mission-driven business and we will always do our best to make things right.
Third-Party Purchases
If you purchased Dog & Whistle products through a third-party marketplace such as delivery platforms or retail partners, your order is subject to that platform’s refund policy.
For orders placed directly through www.dogandwhistle.com, this policy applies in full.
Refund Processing
Once a refund is approved, it will be issued to your original payment method.
Please allow 5–7 business days for the refund to appear on your statement depending on your bank or credit card provider.
Shipping fees are non-refundable unless the refund is due to our error (such as damaged or incorrect items).
Questions?
Our team is small, passionate, and committed to making sure both you and your dog have a great experience.
If you need help, please contact us.
Dog & Whistle Corp.
Email: info@dogandwhistle.com
Phone: (702) 829-0271
